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Branch Location:
Please rate the following from 1-5, 5 being the highest.

Were you given a friendly greeting?

2
3
4
5
NA

Was your business handled efficiently?

2 3 4 5 NA

Were bank products described in a way that was understandable?

2
3
4
5
NA

Do you feel ISB plays a beneficial role in our community?

2
3
4
5
NA

Did the bank employee suggest products that match your needs?

2
3
4
5
NA
Did the bank representative introduce him/herself?
Yes
No
NA
Did he/she use your name?
Yes
No
NA
Were you thanked?
Yes
No
NA
Is Iowa State Bank your primary financial institution?
Yes
No
NA
Were you asked about your banking needs?
Yes
No
NA
I bank at Iowa State Bank because: (check all that pertain)
What one suggestion for improvement would you make to ISB:
Comments: