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COVID-19 UPDATE

Friday, March 20

Please be aware of increased fraud attempts during times like these. The Federal Trade Commission (FTC) is warning Americans of scammers trying to profit off the fears surrounding the Coronavirus COVID-19 pandemic. Don't let these criminals get the best of you.
Visit our Scam Alerts page to learn more.

PLEASE NOTE: Iowa State Bank will never ask for your card numbers or account  numbers over the phone or through an email or text.

One way to protect your debit card is with our FREE Shazam Bolt$ app (soon to be called Brella). Simply download the Shazam Bolt$/Brella app from your app store on your phone. With Shazam Bolt$/Brella you can:

  • Turn your debit card off/on
  • Receive alerts when your debit card is used
  • See your account balances without logging in
  • Submit travel notices
  • Enjoy fingerprint access for easy login. 

We also offer a similar fraud protection app for customers who have an Iowa State Bank credit card called SecurLock Equip

For more information visit our web pages on  Fraud Protection, Debit Cards and SecurLock Equip.

If you need to report a lost or stolen card,or if you think you have been a victim of fraud contact your Iowa State Bank office during regular business hours. For after-hours assistance, please call (800) 383-8000.

Tips for preventing card fraud on your account...

  • Memorize your PIN. Don‘t write it on your card or anything you carry near your card.
  • Don’t tell anyone your PIN or account number.
  • Don’t loan anyone your card.
  • Report lost or stolen cards immediately. You may be liable for activity on your card if you do not report it as lost or stolen.
  • NEVER give your PIN over the phone, especially cellular phones.
  • NEVER respond to a link or phone number in an e-mail message requesting personal information. Phishers often use this scam to trick you into divulging personal data

 

Wednesday, March 18

We wanted to take a moment to update you on the latest information regarding our response to the COVID-19 situation developing across our state and nation. As you know, this is all very fluid and things are changing daily. At Iowa State Bank, the health and well-being of our staff and customers is our primary concern, with this in mind the Bank will implement several restrictions in order to help reduce the potential spread of the COVID-19 Coronavirus.

Temporary Lobby Closures:
As of Thursday, March 19 all Iowa State Bank lobbies will close to customer traffic except those by appointments. We ask that you make appointments in advance, and if you need to conduct your day-to-day business, please use our drive-up lanes, ATMs, and our online banking and mobile banking services. If you need to make an appointment, please call your local ISB office.

 Locations         Many Ways to Bank at ISB

Rest assured that you will continue to have access to your accounts and your money. Our drive-ups will remain open and maintain normal hours. Online banking, and mobile banking services are unaffected by the lobby closings and continue to be available to you 24/7.  

With our Mobile App, you can do many daily banking tasks such as:

• View account balances

• Deposit checks with Mobile Deposit

• Pay your bills through Bill Pay

• Transfer money between your accounts

• View your online statements with eStatements

To be sure, the COVID-19 Coronavirus is real and is impacting all aspects of our lives. Iowa State Bank is committed and prepared to continue serving you with minimal disruption, and we appreciate your patience and cooperation. 

 

Friday, March 13

We understand that the COVID-19 pandemic will likely create challenges and stress for our customers, families, farms, businesses, and communities. At Iowa State Bank, the health and well-being of our staff and customers is our primary concern. We continue to monitor the COVID-19 situation closely, including guidance from local and state healthcare experts. 

We want you to know that all of our branch locations are open and ready to serve you - until circumstances dictate otherwise. As new developments are discovered that relate to the Bank, we will share them on our website and also on our Facebook page. 

We’d like to remind you of the variety of ways you can do your banking.

  • Online and mobile banking are available 24/7. Use our mobile banking products, including your camera-enabled mobile device and our mobile app to deposit checks.
  • Transfer money to family or friends using PopMoney
  • Use online banking and our mobile app to pay your bills
  • Call your local branch to ask questions via telephone

If you’re feeling under the weather, we encourage you to use these options – and if you prefer/need to do your banking in person, we ask that you please use the Night Drop Box or Drive-Up Window at one of our 8 locations. 

During this unprecedented time, we especially want to support you and your family. If you need help or guidance and want to have a conversation about your finances, please give your local ISB branch a call.

Here are some additional resources regarding COVID-19:

Iowa Department of Public Health — Up-to-date information on the impact of COVID-19 in Iowa, plus travel considerations, prevention tips and general information.

US Center for Disease Control and Prevention — General information from the CDC on the virus, the situation in the U.S., risk assessment, the CDC’s response and more.

World Health Organization — General information on the virus, the WHO’s response, global monitoring of the situation and more.

We will continue to keep you informed if things change.

Sincerely,

Leroy Van Kekerix
President and CEO

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