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Coronavirus Scam Alerts

Home Personal Debit Cards Coronavirus Scam Alerts

Be aware of increased fraud attempts during times like these. The Federal Trade Commission (FTC) is warning Americans of scammers trying to profit off the fears surrounding the Coronavirus COVID-19 pandemic. Don't let these criminals get the best of you.

Here are some tips to help you keep the scammers at bay:

  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
  • Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

PLEASE NOTE: Iowa State Bank will never ask for your card numbers or accounts numbers over the phone or through an email or text.  

One way to protect your debit card is with our FREE Shazam Bolt$ app (soon to be called Brella). Simply download the Shazam Bolt$/Brella app from your app store on your phone. With Shazam Bolt$/Brella you can:

  • Turn your debit card off/on
  • Receive alerts when your debit card is used
  • See your account balances without logging in
  • Submit travel notices
  • Enjoy fingerprint access for easy login. 

We also offer a similar fraud protection app for customers who have an Iowa State Bank credit card called SecurLock Equip

For more information visit our web pages on  Fraud Protection, Debit Cards and SecurLock Equip.

If you need to report a lost or stolen card,or if you think you have been a victim of fraud contact your Iowa State Bank office during regular business hours. For after-hours assistance, please call (800) 383-8000.

Tips for preventing card fraud on your account...

  • Memorize your PIN. Don‘t write it on your card or anything you carry near your card.
  • Don’t tell anyone your PIN or account number.
  • Don’t loan anyone your card.
  • Report lost or stolen cards immediately. You may be liable for activity on your card if you do not report it as lost or stolen.
  • NEVER give your PIN over the phone, especially cellular phones.
  • NEVER respond to a link or phone number in an e-mail message requesting personal information. Phishers often use this scam to trick you into divulging personal data
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